I was in a CEO’s office recently when she told me something startling. Tina confidently informed me that she had checked in with her direct reports and they had assured her that company morale was high.
Her message surprised me because I had spoken to several people on the front lines of the company who told me the exact opposite. They were frustrated about a perceived lack of communication and clarity.
The CEO of a tech company was under pressure to make the presentation of his life.
Despite the company’s success, it was at a pivotal moment in its history. Company leaders felt they had created a transformative new product, but they had to get the rest of the world to agree. The CEO was about to deliver a keynote address to reveal the product to shareholders and customers, and he knew he had to nail his pitch.
Then, he did something unexpected.
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